Support Engineering Team Manager

hace 2 semanas


San José, San José, Costa Rica Microsoft Corporation A tiempo completo

About Us

MICROSOFT CORPORATION is a leading technology company that empowers individuals and organizations to achieve more. Our mission is to enable people and businesses to realize their full potential through innovative products and services.

Job Summary

We are looking for a highly skilled Support Engineering Team Manager to join our team. As a key member of our organization, you will be responsible for building and leading a high-performing team of engineers, ensuring a positive support experience for customers, and driving change to enhance the customer experience.

Key Responsibilities

  • Team Leadership: Build and lead a high-performing team of engineers, deliver results through empowerment and accountability, and model our company's values and leadership principles.
  • Customer Engagement: Represent Microsoft to our customers, work directly with internal groups to drive change, and act as the voice of the customer to internal audiences.
  • Issue Resolution: Monitor tickets, ensure customers stay informed about issue status and resolution, and use tools to optimize team efficiency.
  • Process Improvement: Analyze the business impact of issues, involve the right resources proactively, and implement processes for responding to and resolving customer complaints.

What We Offer

As a Support Engineering Team Manager at Microsoft Corporation, you will have the opportunity to work with a talented team of professionals, develop your leadership skills, and make a meaningful impact on our customers' experiences.


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