Support Engineering Team Manager
hace 2 semanas
About Us
MICROSOFT CORPORATION is a leading technology company that empowers individuals and organizations to achieve more. Our mission is to enable people and businesses to realize their full potential through innovative products and services.
Job Summary
We are looking for a highly skilled Support Engineering Team Manager to join our team. As a key member of our organization, you will be responsible for building and leading a high-performing team of engineers, ensuring a positive support experience for customers, and driving change to enhance the customer experience.
Key Responsibilities
- Team Leadership: Build and lead a high-performing team of engineers, deliver results through empowerment and accountability, and model our company's values and leadership principles.
- Customer Engagement: Represent Microsoft to our customers, work directly with internal groups to drive change, and act as the voice of the customer to internal audiences.
- Issue Resolution: Monitor tickets, ensure customers stay informed about issue status and resolution, and use tools to optimize team efficiency.
- Process Improvement: Analyze the business impact of issues, involve the right resources proactively, and implement processes for responding to and resolving customer complaints.
What We Offer
As a Support Engineering Team Manager at Microsoft Corporation, you will have the opportunity to work with a talented team of professionals, develop your leadership skills, and make a meaningful impact on our customers' experiences.
-
Engineering Team Manager
hace 10 horas
San José, San José, Costa Rica Bairesdev A tiempo completoBecoming part of BairesDev means joining a diverse and multicultural work environment, where every member brings something unique to the table. As a Senior Software Development Manager, you'll be part of a dynamic team that consistently delivers high-quality solutions to our clients.We're seeking a seasoned professional to lead our Engineering Team and help...
-
Engineering Team Manager
hace 2 semanas
San José, San José, Costa Rica Emerson A tiempo completoAbout the RoleWe are looking for an experienced Engineering Team Manager to lead our project team towards a successful execution, ensuring high customer satisfaction. The successful candidate will be responsible for taking part in project implementation following the QMS system requirements, generating project documentation, and planning and coordinating...
-
Senior Manager of Support Engineering
hace 4 días
San José, San José, Costa Rica Amzn Support Srvcs Costa Rica A tiempo completo**Job Description**We are seeking a highly experienced Senior Technical Manager to join our team in Costa Rica. The ideal candidate will have a strong background in managing technical operations, supporting product queries, and developing tools and best practices to improve existing systems.The successful candidate will be responsible for leading a team of...
-
Support Engineering Manager
hace 4 días
San José, San José, Costa Rica Microsoft A tiempo completoMicrosoft is on a mission to empower every person and every organization on the planet to achieve more.Our culture is centered on embracing a growth mindset, a theme of inspiring excellence, and encouraging teams and leaders to bring their best each day.In doing so, we create life-changing innovations that impact billions of lives around the world.You can...
-
Support Engineering Manager
hace 2 días
San José, San José, Costa Rica Microsoft Corporation A tiempo completoMicrosoft is on a mission to empower every person and every organization on the planet to achieve more.Our culture is centered on embracing a growth mindset, a theme of inspiring excellence, and encouraging teams and leaders to bring their best each day.In doing so, we create life-changing innovations that impact billions of lives around the world.You can...
-
Support Engineering Manager
hace 3 días
San José, San José, Costa Rica Microsoft A tiempo completoWith over 17,000 employees worldwide, the Microsoft Customer Experience & Success (CE&S) organization is responsible for the strategy, design, and implementation of Microsoft's end-to-end customer experience.Come join CE&S and help us build a future where customers come to us not only because we provide industry-leading products and services, but also...
-
Engineering Team Manager
hace 10 horas
San José, San José, Costa Rica Bairesdev A tiempo completoJob SummaryWe are seeking an experienced IT Project Lead to oversee the day-to-day operations of our Engineering Team. As a critical member of our team, you will play a pivotal role in ensuring the smooth execution of our development process.Your responsibilities will include:Managing Human Capital: hiring, retaining, and evaluating team members.Defining and...
-
Software Engineering Team Lead
hace 3 días
San José, San José, Costa Rica Route A tiempo completoAbout RouteWe are an engineering company that develops next-generation technologies to change how millions of users see, share, and discover products.Role OverviewThis role is for a software engineering manager to lead our e-commerce platform team, providing leadership for designing, building, and maintaining integrations with e-commerce platforms. Our...
-
Engineering Manager
hace 3 semanas
San José, San José, Costa Rica Canonical - Jobs A tiempo completoCanonical Ubuntu is the most widely used OS for public cloud instances across every major public cloud.Our team builds, tests, and publishes the base Ubuntu images used by millions to ensure optimal performance and security in their cloud estate.We aim to deliver the very best public cloud VM experience, as well as specialized images for specific purposes on...
-
San José, San José, Costa Rica Canonical - Jobs A tiempo completoDocumentation is essential to our Support Engineering operation, both for customers and for our team.We are looking for a driven and effective leader and team manager for technical documentation.The Technical Documentation Manager will own, coordinate, and drive the documentation efforts of the team.This is an opportunity to shape Canonical's internal and...
-
HVAC Engineering Manager
hace 3 días
San José, San José, Costa Rica Johnson Controls A tiempo completoJob OverviewJohnson Controls is seeking a seasoned leader to fill the role of HVAC Engineering Technology Manager. This position plays a pivotal part in our Sales team's pre-sales and post-sales efforts, focusing on technical activities such as takeoff, drawings, bill of materials, and leading a team of leaders.About the RoleThis leadership position is...
-
Engineering Support Supervisor
hace 2 semanas
San José, San José, Costa Rica Webhelp A tiempo completoLead Technical Operations EngineerWe are seeking a highly skilled Technical Operations Manager to lead the technical operations of our engineering group. As a seasoned leader, you will coach and supervise a team of engineers, ensuring they have the necessary tools and guidance to deliver exceptional customer service.The ideal candidate will have a strong...
-
Junior Engineering Manager
hace 16 horas
San José, San José, Costa Rica Bairesdev A tiempo completoWho We areBairesDev is proud to be the fastest-growing company in America.With people in five continents and world-class clients, we are only as strong as the multicultural teams at the heart of our business.To consistently deliver the highest quality solutions to our clients, we only hire the Top 1% of the best talents and nurture their professional growth...
-
Software Engineering Team Lead
hace 6 días
San José, San José, Costa Rica Amazon Support Services Costa Rica Srl A tiempo completoJob DescriptionAs a senior leader in Amazon Support Services Costa Rica Srl, we are seeking an experienced Software Engineering Team Lead to oversee the development and delivery of our enterprise services.The ideal candidate will have a strong background in software engineering, with a proven track record of leading high-performing teams and driving...
-
Team Manager
hace 16 horas
San José, San José, Costa Rica Amzn Support Srvcs Costa Rica A tiempo completo1 year of experience managing a team of at least 15 employees- Ability to maintain strict confidentiality regarding compensation, benefits and employee issues.- Advanced working knowledge of MS Office (specifically MS Excel).- Excellent verbal and written communication skills (English/Spanish proficiency).- Scheduled flexibility is a must, either to work...
-
Senior Engineering Team Lead
hace 6 días
San José, San José, Costa Rica Bairesdev A tiempo completoAt BairesDev, we're committed to delivering top-notch solutions to our clients. To achieve this, we need a skilled Senior Engineering Manager to lead our engineering team and drive our growth.This role presents an excellent opportunity for a talented professional to be part of our key team members and take advantage of unique career growth opportunities.The...
-
Engineering Solutions Center Manager
hace 5 días
San José, San José, Costa Rica Emerson A tiempo completoAbout the RoleThe Emerson Automation and Solutions Engineering Solutions Center is seeking an experienced Project Manager to lead diverse engineering projects. This position will report to the Project Manager Team Lead and collaborate with Project Management Directors and stakeholders in the USA. The ideal candidate will have strong project management...
-
Technical Support Engineering
hace 3 días
San José, San José, Costa Rica Microsoft A tiempo completoProvides technical support to customers, partners, field engineers, and other product support personnel who are diagnosing, troubleshooting, repairing and debugging complex computer systems, complex software, or networked and/or wireless systems.Works with customers to review and resolve issues.Performs troubleshooting and related analyses; escalates issues...
-
Software Engineering Team Lead
hace 12 horas
San José, San José, Costa Rica Canonical - Jobs A tiempo completoJob Description:As a Linux Kernel Resilience Manager at Canonical, you will lead a globally distributed team of engineers through coaching, mentoring, feedback, and hands-on career development. You will develop your team by leading by example, providing regular feedback, and creating opportunities for growth and professional development.Key...
-
Engineering Team Lead for HVAC Systems
hace 2 días
San José, San José, Costa Rica Johnson Controls A tiempo completoAbout the RoleAs an HVAC Engineering Technology Manager at Johnson Controls, you will play a critical part in our Sales team's pre-sales and post-sales efforts, focusing on technical activities such as takeoff, drawings, bill of materials, and leading a team of leaders.ResponsibilitiesSupport on Request for Proposals by working on takeoffs, bill of material...