Client Acquisition Specialist

hace 5 días


San José, San José, Costa Rica Virtual Staffing Llc A tiempo completo

Job Summary

We are seeking a highly skilled Intake Specialist to join our team at Virtual Staffing Llc. As an Intake Specialist, you will play a crucial role in managing the intake process, qualifying new and prospective clients, and forwarding qualified cases to attorneys.

Responsibilities

  • Manage the intake process, including outbound and inbound calling
  • Qualify and sign up potential clients
  • Send retainer agreements and follow up on old leads and appointments
  • Request initial documents for cases and review client files to verify outstanding bill and lien amounts
  • Negotiate with medical providers to obtain reductions in lien amounts and facilitate the signing of settlement releases
  • Assist with the drafting and reviewing of legal documents
  • Contact medical providers to gather initial case information

Requirements

  • High school diploma or equivalent
  • At least 2 years of work experience in BPO / Customer Service
  • Excellent English (oral and written) communication skills with a very good English accent
  • Strong customer service, persuasion, and critical thinking skills
  • Ability to work with databases and online technological platforms
  • Ability to be detail-oriented, diligent, and flexible
  • Ability to handle conflicting time demands and focus on task completion with little direction or need for supervisory follow-up
  • Ability to work and maintain patience with diversified individuals of various backgrounds and professional competencies

Benefits

  • Permanent and stable WFH employment
  • Competitive compensation and benefits
  • Wi-Fi subsidy starting on the 3rd month of employment
  • Healthcare assistance on the 6th month of employment
  • Merit increase on the 6th month of employment

Pay Rate: $5 - $6 per hour (Depending on skills and experience)

Job Types: Full-time, Permanent

Pay: From $58,455.20 per month



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