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Client Experience Specialist
hace 1 semana
About the Role
We are seeking an experienced Client Experience Specialist to join our team. As a key member of our Senior Client Services team, you will play a vital role in ensuring our clients receive exceptional service and support.
Key Responsibilities:
- Resolve client queries efficiently and effectively, providing accurate and timely responses
- Utilize product knowledge to identify opportunities for upsell and increase revenue
- Support clients in using online digital tools and platforms
- Act as a senior team member, training and coaching junior colleagues
- Deputize for the Team Leader in their absence
Techincal Skills:
- Experience of working within a high-volume service delivery environment
- Familiarity with financial services industry
- Strong business acumen and problem-solving skills
About Convera
Convera is the largest non-bank B2B cross-border payments company in the world. We leverage decades of industry expertise and technology-led payment solutions to deliver smarter money movements to our customers - helping them capture more value with every transaction.
