Client Relations Specialist
hace 7 días
**About the Role**
We are looking for a skilled Client Relations Specialist to join our team at Convera. As a key member of our client-facing function, you will play a critical role in delivering exceptional customer service and quality.
**Key Responsibilities**
- Respond to customer inquiries in a timely and professional manner, providing solutions and resolution to issues.
- Collaborate with cross-functional teams, including Sales, Client, and Operations, to ensure seamless communication and collaboration.
- Monitor and report on performance metrics, identifying areas for improvement and implementing changes to enhance customer experience.
**What We Offer**
- A dynamic and supportive work environment, with opportunities for growth and development.
- A competitive compensation package, including a salary and benefits.
- The chance to work with a talented team of professionals, making a real difference in the lives of our customers.
**Requirements**
- Relevant experience in a client-facing function, preferably within the financial services sector.
- Excellent communication and interpersonal skills, with the ability to build strong relationships with customers and colleagues alike.
- A passion for delivering exceptional customer service, with a focus on quality and attention to detail.
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