Employee Relations Specialist

hace 12 horas


San José, Costa Rica Mondelez International A tiempo completo

**Job Description**:
**Are You Ready to Make It Happen at Mondelez International?
**

**Join our Mission to Lead the Future of Snacking.
Make It Matter.
**

As part of Mondelez International Business Services, you work with the services operations capability leads to ensure that defined processes and tools (which could be in sales, finance, marketing, customer service and logistics, procurement, HR, etc.)
are used to provide impeccable service to the organization.
You and your team will define and carry out resourcing plans that deliver efficient organizational performance

**How you will contribute**

In this role, you will oversee compliance monitoring, quality assurance and data protection activities and ensure the effective use of enabling technology, including case management tools.
In addition, you will plan for and make sure that daily activities are completed, and implement and monitor quality standards for your team, including reviewing and adjusting key performance indicators and service level agreements to drive continuous improvement.
You will also monitor, analyze and improve team performance to improve customer satisfaction.
As a people leader, you will coach, motivate, train and inspire direct reports, provide guidance and direction to your team to ensure they are providing excellent responses to queries and requests, and manage individual performance.
**What you will bring**

A desire to drive your future and accelerate your career.
You will bring experience and knowledge in:

- Data management
- Leading teams, coaching and mentoring
- Managing performance driven by service level agreements and metrics
- Relationship management with a client focus
- Problem solving and analytical skills
- Communicating effectively, verbally and in writing
- Process management skills
- Working in a shared service organization a decided advantage

**What extra ingredients you will bring**:
Dealing with ambiguity, analytic, customer service oriented

**Education / Certifications**:
Preferable with studies in Psychology, Business Administration, labor law, Human Resources

**Job specific requirements**:
Experience as HR Generalist / HR Manager, or Employee Relations (3 years) is a must.
Management experience is a plus.
Familiarity with Employment Law is nice to have.
Experience handling large volumes of employee relations matters is nice to have

This role requires high communication level in English and Spanish is a must.
French and/or Portuguese i s nice to have

**Work schedule**:
Mon-Fri

**No Relocation support available**:
**Business Unit Summary**:
**At Mondelez International, our purpose is to empower people to snack right by offering the right snack, for the right moment, made the right way.
That means delivering a broad range of delicious, high-quality snacks that nourish life's moments, made with sustainable ingredients and packaging that consumers can feel good about.
**:**We have a rich portfolio of strong brands globally and locally including many household names such as **_Oreo _**, **_belVita _**and **_LU _**biscuits; **_Cadbury Dairy Milk _**, **_Milka _**and **_Toblerone _**chocolate; **_Sour Patch Kids _**candy and **_Trident _**gum.
We are proud to hold the top position globally in biscuits, chocolate and candy and the second top position in gum.
**:**Our 80,000 makers and bakers are located in more **than 80 countries **and we sell our products in **over 150 countries **around the world.
Our people are energized for growth and critical to us living our purpose and values.
We are a diverse community that can make things happen—and happen fast.
**:
Mondelez International is an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, gender, sexual orientation or preference, gender identity, national origin, disability status, protected veteran status, or any other characteristic protected by law.
**Job Type**:
Regular

Service Operations (Delivery)

Global Business Services



  • San José, San José, Costa Rica Inchcape A tiempo completo

    **Job Overview**Inchcape, a leading independent multi-brand global automotive distributor, is seeking an experienced Employee Relations Specialist to join its team in Costa Rica and Panama. As part of the People function, this role will serve as a process lead for labour and employee relations administration.**Key Responsibilities**The ideal candidate will...


  • San José, Costa Rica Buscojobs CR C2 A tiempo completo

    Job SummaryUnder the general direction of the AVP, Employee and Labor Relations, the Director, Staff Employee Relations will manage and administer the staff employee/labor relations functions for the university and may provide support with academic labor relations. This includes contract administration, grievance/complaint/discipline processing, and the...


  • San José, Costa Rica Modus Create A tiempo completo

    Hello!Are you ready to Work from Home and transform your career?If you have great consulting skills and know you can consistently delight our customers and help grow our accounts, Modus is the perfect fit for you.Our high performance team helps our clients to build awesome solutions to accomplish their goals and vision.Are you interested in working from home...


  • San José, San José, Costa Rica Arb Call Facilities A tiempo completo

    Job Overview">At Arb Call Facilities, we are seeking a highly skilled HR Manager to lead our Employee Relations and Compensation teams. The successful candidate will be responsible for overseeing various facets of HR, including Compensation and Benefits, Employee Relations, Discipline, and Performance Management.Key Responsibilities">">Develop and implement...


  • San Francisco, Heredia, Costa Rica Citi A tiempo completo

    The Senior Employee Relations Lead is a key strategic professional who plays a critical role in conducting investigations of HR-related concerns escalated to the Employee Relations & HR Policy discipline from all sources. The primary responsibilities include conducting thorough investigations, facilitating Global Disciplinary Review meetings, and...


  • San José, Costa Rica Enchanting Travels A tiempo completo

    Enchanting Travels is a hard-working, vibrant, and innovative company specializing in crafting outstanding tailor-made journeys for discerning travellers to more than 70 countries in Asia, Africa, Latin America, Europe, North America, and Oceania.Founded in 2004, we have made the travel dreams of thousands of guests from around the world come true.Enchanting...


  • San José, San José, Costa Rica Mondelez International A tiempo completo

    About This OpportunityWe are seeking a skilled Employee Relations Manager to join our Global Business Services team at Mondelez International.Job SummaryThis role will oversee compliance monitoring, quality assurance, and data protection activities. You will ensure the effective use of enabling technology, including case management tools, and plan for daily...


  • San José, San José, Costa Rica Now Digital Talent A tiempo completo

    About Us">Now Digital Talent is a forward-thinking iGaming Digital Marketing Agency dedicated to excellence in digital marketing and public relations. We're passionate about staying ahead of the curve, pushing boundaries, and delivering innovative solutions that drive results.">Job Description">We're seeking an exceptional Jr. Public Relations professional...


  • San José, Costa Rica Crg Solutions A tiempo completo

    **Responsibilities**:- Conducting phone calls with providers, fostering positive relationships, and addressing inquiries and concerns effectively.- Fluent in both Spanish and English to effectively communicate with a diverse range of providers.- Handling administrative tasks associated with provider relations, including data entry, documentation, and...


  • San José, San José, Costa Rica Canonical - Jobs A tiempo completo

    At Canonical, we are seeking a skilled Communications Manager to lead our efforts in promoting awareness of our company and products among key audiences. This is an exciting opportunity to join a leading open-source and cloud-native brand.The ideal candidate will have experience managing technology communications, existing media relations, and a track record...


  • San José, Costa Rica Western Union A tiempo completo

    **Analyst, People Relations Compliance- Santa Ana, Costa Rica.**The PR Compliance Analyst is a support position within the People Relations Team and is responsible for the overall global governance of PR processes and procedures, including reporting and data analytics.You will report directly to Group Leader, People Relations and the main activities are...


  • San José, San José, Costa Rica Amzn Support Srvcs Costa Rica A tiempo completo

    About the Role:We are seeking a detail-oriented and customer-obsessed Employee Experience Insights Specialist to join our Amazonian Experience Survey Program (ExSP). The successful candidate will have a key role in building, deploying, and reporting employee-as-customer experience surveys that collect valuable feedback.Key Responsibilities:Collaborate with...


  • San Francisco, Heredia, Costa Rica British American Tobacco A tiempo completo

    About the RoleWe are seeking an Employee Operations Specialist to join our team in Heredia, Costa Rica.The ideal candidate will have a student or university degree in Business Administration, Human Resources, or a related field, and at least 2 years of experience in similar roles.


  • San José, San José, Costa Rica Emerson A tiempo completo

    BUSINESS OVERVIEWAt Emerson, we strive to foster strong relationships with our vendors to drive mutual success and growth. As a Strategic Sourcing Specialist - Vendor Relations, you will play a pivotal role in managing these relationships, ensuring that our vendor partnerships align with our business objectives.KEY RESPONSIBILITIESDevelop and maintain...

  • HR Specialist

    hace 2 días


    San José, San José, Costa Rica Amzn Support Srvcs Costa Rica A tiempo completo

    Company OverviewAmzn Support Srvcs Costa Rica is a dynamic organization committed to delivering exceptional support experiences for Amazon employees.Job DescriptionWe are seeking an HR Specialist to join our team, providing expert support and issue resolution to Amazon Corporate employees via various contact channels. This role offers the opportunity to...


  • San José, San José, Costa Rica Datasite A tiempo completo

    Datasite is a global leader in providing data rooms and SaaS technology for M&A and other high-value transactions. Our mission is to deliver exceptional results across 170+ countries, and we're looking for talented individuals to join our team.**Job Overview:**We're seeking a highly skilled HR Generalist Specialist to support our business growth. This...

  • HR Generalist

    hace 4 días


    San José, San José, Costa Rica Crg Solutions A tiempo completo

    At Crg Solutions, we are seeking a highly skilled HR Generalist to serve as the Employee Experience Manager. This role will play a critical part in shaping our company culture and ensuring that our employees have a positive and productive work experience.About the RoleWe are looking for an experienced HR professional with a strong background in employee...


  • San José, San José, Costa Rica Arxada A tiempo completo

    Company OverviewArxada is a pioneering leader with a powerful legacy. Over 120 years of creating specialty chemicals and solutions that enhance the performance of our customers and their products.Job DescriptionAs an Operations Support Specialist, you will provide vital support to the Arxada operation in terms of facilities and local sourcing, administrative...

  • Mgr-guest Relations

    hace 5 días


    San José, Costa Rica Marriott Worldwide A tiempo completo

    **Job Number** 22129975 **Job Category** Rooms & Guest Services Operations **Location** Zadun a Ritz-Carlton Reserve, Boulevard Mar de Cortez, San Jose del Cabo, Baja California Sur, Mexico VIEW ON MAP **Schedule** Full-Time **Located Remotely?** N **Relocation?** N **Position Type** Management **JOB SUMMARY** Supports all property operations,...


  • San José, Costa Rica Mondelēz International A tiempo completo

    **Job Description**: **Are You Ready to Make It Happen at Mondelēz International?.** **Join our Mission to Lead the Future of Snacking. Make It Matter.** You are a specialist in a process, workstream or area in Mondelēz International Business Services, working to support impeccable service operations. **How you will contribute** You will use your...