Area Operations Director Latin America
hace 3 días
**Primary Responsibilities:**
- Drive the creation of quality and process improvements to enable assigned areas to meet and exceed business goals.
- Collaborate with support staff to build and secure resources for projects and initiatives, as well as provide necessary support for other operational initiatives.
- Lead business transformation change programs to enhance service standards, operations efficiency, and effectiveness while maintaining client satisfaction levels;
- Continuously review team member responsibilities to increase productivity and improve efficiency.
Work with leadership to counsel and coach team members as needed.
- Leverage market and operations leaders by soliciting and nurturing ideas for improvement plans;
- Take proactive steps to ensure best practices are shared across markets, areas, and company.
- Responsible for efficient manpower, equipment, and resource allocation for assigned areas.
- Ensure measurable standards and expectations are written and updated regularly.
Operate with integrity and maintain all commitments.
- Provide training on key job skills, including systems, workflows, and procedures.
- Continuously monitor market and safety performance for assigned areas.
- Ensure compliance with relevant safety and security regulations.
- Regularly communicate potential issues with Market Leader, including those relating to the role or client,
- Ensure all markets/facilities pass annual audit process.
**Secondary Responsibilities:**
- Participate in safety and security meetings and report violations to appropriate managers.
- Travel between facilities when necessary.
- Collaborate with operations leaders.
- Comply with all company policies and procedures.
- Perform other duties as assigned by Supervisor.
**Requirements:**
- Bachelor's Degree required or equivalent work experience;
- 5 years direct management experience in records/information management preferred, but manufacturing, production, or distribution experience considered;
- At least 3 years' experience leading diverse service-oriented teams, mentoring, and training leaders;
- Lean Six Sigma knowledge and experience using methodology desired; Black Belt or Green Belt certification a plus;
- Experience with performance metrics and process improvement;
- Strong communication skills, both oral and written;
- Excellent leadership, people management, communication, and influencing skills at senior level;
- Strong PC-based computer skills;
- Ability to demonstrate achievement of results;
- Ability to identify and highlight opportunities for services and process improvements;
- Proficient in third-party software and systems used in operations environment;
- Experienced in managing large multi-site operation;
- Strong attention to detail;
- Strong customer service skills; values customers and communicates professionally;
- Ability to work collaboratively in team environment;
- Ability to adhere to and enforce all security procedures;
- Ability to foster culture of continuous improvement;
- Ability to multitask and prioritize competing demands;
- Ability to build strong working relationships;
- Strong analytical and problem-solving skills;
- Ability to handle changing priorities and use good judgment in stressful situations;
- Fluent in English, Spanish, and Portuguese;
- **Education:** Required - Bachelors or better
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