HR Operations Manager

hace 6 días


San José, San José, Costa Rica Amzn Support Srvcs Costa Rica A tiempo completo

**About the Job:**

We are seeking an experienced HR Operations Manager to join our team at Amzn Support Srvcs Costa Rica. In this role, you will lead and manage HR administrative/operational teams, ensuring seamless execution of day-to-day operations.

Responsibilities:

  1. Manage individual team member performance and development.
  2. E nsure appropriate team coverage and scheduling and also monitoring and reporting upon key SLAs and KPIs.
  3. Deal with escalations from stakeholders and/or other parts of the shared services function to ensure that issues are addressed in a timely fashion.
  4. Carry out audits and checks on data changes to ensure ongoing accuracy and processing diligence of direct team and those in the wider HR team.

Requirements:

  • Bachelor degree and/or equivalent work experience in Human Resources.
  • Fluent English, another European Language is an advantage (Italian, Spanish, French).
  • Experience of managing/leading HR administrative/operational teams.
  • Experience working with KPIs and SLAs.

Why Join Us:

  • Opportunity to work in international teams where team members are in different locations and belong to different cultures.
  • Ability to work in changing environment.
  • Flexibility.

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