HR Operations Manager
hace 6 días
**About the Job:**
We are seeking an experienced HR Operations Manager to join our team at Amzn Support Srvcs Costa Rica. In this role, you will lead and manage HR administrative/operational teams, ensuring seamless execution of day-to-day operations.
Responsibilities:
- Manage individual team member performance and development.
- E nsure appropriate team coverage and scheduling and also monitoring and reporting upon key SLAs and KPIs.
- Deal with escalations from stakeholders and/or other parts of the shared services function to ensure that issues are addressed in a timely fashion.
- Carry out audits and checks on data changes to ensure ongoing accuracy and processing diligence of direct team and those in the wider HR team.
Requirements:
- Bachelor degree and/or equivalent work experience in Human Resources.
- Fluent English, another European Language is an advantage (Italian, Spanish, French).
- Experience of managing/leading HR administrative/operational teams.
- Experience working with KPIs and SLAs.
Why Join Us:
- Opportunity to work in international teams where team members are in different locations and belong to different cultures.
- Ability to work in changing environment.
- Flexibility.
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