Human Resources Operations Manager

hace 6 días


San José, San José, Costa Rica Lonza A tiempo completo
Job Description

The Human Resources Operations Manager is responsible for ensuring the accurate and timely delivery of Global Employee Life Cycle (ELC) Services within the Costa Rica Service Hub. This involves driving country transitions in accordance with the Global HR Operations model, managing team performance, and maintaining quality and SLA compliance.

The post holder will be the first point of contact for escalations, complex queries, and managing key Stakeholder relationships. Key responsibilities include:

  • Ensuring the team delivers accurate and timely HR administrative support to stakeholders, adhering to HR procedures and processes
  • Motivating and developing the team using attendance, performance, and career development tools and processes
  • Overseeing the transition of administrative services from countries within each region into the Costa Rica Hub, providing trackable project plans and regular updates to key stakeholders
  • Producing statistical information to share with the Regional Lead and Supervisor, demonstrating volume, quality/accuracy, and SLA compliance
  • Interacting and working closely with other HR Services teams and the wider HR Community to deliver best-in-practice services to the Business


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