Client Support Analyst

hace 3 días


San José, San José, Costa Rica Emerson A tiempo completo
Customer Support Role at Emerson

We are seeking a highly skilled and detail-oriented individual to join our team as a Customer Care Analyst Ii Us. As a key member of our customer support team, you will be responsible for providing exceptional service to our internal and external customers.

Responsibilities:

  • Process orders and ensure accurate and timely delivery of goods and services.
  • Manage customer setup activities, including creating new contacts and accounts.
  • Resolve disputes related to payments, taxes, freight charges, incorrect addresses, and PO updates.
  • Provide software fulfillment support, including password resets and license queries.
  • Support hardware fulfillment by communicating with customers about expected shipping dates and expedited order solutions.
  • Perform customer-related financial transactions, such as credit and debit memos.
  • Respond to inquiries from various businesses in a timely manner in a solution-oriented mindset and manner.

Qualifications:

  • High School Diploma/GED from an accredited school or institution.
  • Minimum 2-3 years of experience in similar positions in sales support and customer service.
  • Strong computer and analytical skills using the complete Office Package.
  • Understanding of Global Market relate to Channel Partners, Resellers and End Users.
  • Excellent communication and problem-solving skills.


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