Client Support Analyst
hace 3 días
We are seeking a highly skilled and detail-oriented individual to join our team as a Customer Care Analyst Ii Us. As a key member of our customer support team, you will be responsible for providing exceptional service to our internal and external customers.
Responsibilities:
- Process orders and ensure accurate and timely delivery of goods and services.
- Manage customer setup activities, including creating new contacts and accounts.
- Resolve disputes related to payments, taxes, freight charges, incorrect addresses, and PO updates.
- Provide software fulfillment support, including password resets and license queries.
- Support hardware fulfillment by communicating with customers about expected shipping dates and expedited order solutions.
- Perform customer-related financial transactions, such as credit and debit memos.
- Respond to inquiries from various businesses in a timely manner in a solution-oriented mindset and manner.
Qualifications:
- High School Diploma/GED from an accredited school or institution.
- Minimum 2-3 years of experience in similar positions in sales support and customer service.
- Strong computer and analytical skills using the complete Office Package.
- Understanding of Global Market relate to Channel Partners, Resellers and End Users.
- Excellent communication and problem-solving skills.
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