Client Support Consultant

hace 2 días


San José, San José, Costa Rica Experian A tiempo completo
About Experian

We are a leading global information services company, unlocking the power of data to create more opportunities for consumers, businesses, and society.

As the consumer's bureau, we strive to ensure that as many people as possible can access and participate in the financial system. Our goal is to help everyone achieve their financial dreams.

Our team of passionate individuals believes in the possibilities of tomorrow and is dedicated to transforming lives through data-driven solutions.

Job Overview

This role is a hybrid position focused on sales, account management, and service. As a Client Support Specialist, you will be working in a team environment responsible for managing, retaining, and driving revenue growth within existing client relationships.

You will be the client liaison partnering with various internal departments, including ClientCare, Billing, Product, Technical Support, and Implementation.

Key Responsibilities
  • Research and resolve inbound client inquiries.
  • Enhance existing client relationships by focusing on service needs, research, and special projects.
  • Provide product training to clients to ensure effective utilization of Experian services.
  • Identify renewal and upsell opportunities.
  • Monitor and understand client usage behaviors to identify and address emerging trends.
  • Responsible for initiating and obtaining required documentation to implement product or service changes related to security, credentialing, data reporting, and legislative requirements.
Requirements
  • 2+ years of previous customer-facing and sales experience.
  • High school Diploma required.
  • Excellent interpersonal and professional communication skills, both verbal and written (English & Spanish).
  • Must be a fast learner, curious, and possess the ability to learn new information about solutions and sales processes.
  • Self-starter with drive to learn independently and in a structured environment.
  • Comfortable operating within a teamed service and selling approach with energy and sense of ownership.
  • Competitive nature and coachable.
  • Good customer service and follow-up skills.
  • Good attention to detail and strong organizational skills are critical.
  • Good knowledge of consumer credit reporting marketplace and willingness to learn more is highly desired.
Benefits

We offer a comprehensive benefits package, including medical, life, and dental insurance, International Share Save Plan, Flex Work/Work from home, Paid time off, Annual Performance Bonus, Education Reimbursement, Family Bonding, Bereavement Leave, Referral Program, and more.



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