ServiceNow Technical Expert
hace 7 días
About This Opportunity
We're looking for a skilled Technical Support Engineer to join our global team. As a Technical Support Engineer, you'll be responsible for delivering exceptional technical assistance to our customers.
In this role, you'll work closely with our customers to resolve technical cases, employing various diagnostic tools to isolate the potential cause of an issue. You'll also collaborate with other internal teams on complex issues requiring cross-SME skills.
As a Technical Support Engineer, you'll play a vital role in providing input across business units regarding process and product improvements, leveraging your unique perspective gained from working on technical issues for customers.
Key Responsibilities
- Deliver exceptional technical assistance to our customers.
- Employ various diagnostic tools to isolate the potential cause of an issue.
- Collaborate with other internal teams on complex issues requiring cross-SME skills.
- Provide input across business units regarding process and product improvements.
Requirements
- Customer-facing technical support experience.
- Strong communication skills to articulate technical details clearly.
- Ability to troubleshoot difficult technical issues with ease and complexity.
- Excellent written and verbal communication skills to articulate solutions to complex technical problems.
- Strong personal commitment to quality and customer service.
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