IT Operations Expert

hace 3 días


San Francisco, Heredia, Costa Rica Servicenow A tiempo completo
Job Description
The Staff Performance and Reliability Support Engineer is a key member of our IT Operations team, responsible for ensuring the stability, reliability, and accessibility of our customer instances. This role requires a high level of technical expertise and excellent problem-solving skills to manage and resolve complex technical issues.

Key Responsibilities
This role involves:
  • Managing and resolving complex technical issues related to the ServiceNow platform
  • Collaborating with internal teams to ensure customer instances are performant and have the right capacity to support customer use cases
  • Providing exceptional customer service through clear communication of technical solutions

Requirements
To succeed in this role, you will need to have:
  • A strong background in software development, systems engineering, and networking
  • Proven experience in troubleshooting complex technical issues
  • Expertise in relational databases, such as MySQL and Oracle
  • Well-developed experience in multiple programming languages, including Java
  • Hands-on experience with scripting languages like JavaScript, Python, and Perl


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