Retail Operations Specialist

hace 3 días


San Francisco, Heredia, Costa Rica Auxis A tiempo completo
Job Summary

The Junior Business Analyst - Retail Support provides critical support to the retail team, ensuring seamless operations and excellent customer satisfaction. This role requires a detail-oriented individual with strong analytical skills, who can effectively identify and resolve complex issues.

Responsibilities:
  • Incident Management: Identify recurring incidents affecting multiple users and create problems according to ITIL standards.
  • Issue Tracking: Monitor and report system issues as needed.
  • User Support: Provide expert solutions to user problems, ensuring user satisfaction and productivity.
  • SOPs and Investigational Skills: Understand current Standard Operating Procedures (SOPs) and investigational skills to develop new solutions and procedures.
Requirements:
  • Language Proficiency: English - Spanish Language (Oral and writing 85% or higher), B2+ or above.
  • Technical Experience: 1 or more years of Technical Support experience, Knowledge/Training on best practices or IT frameworks, such as ITIL.
  • Education: High School diploma.
  • Soft Skills: Excellent communication skills, involvement, demonstrated experience in providing high levels of customer satisfaction, and performance in a high transaction volume/high demand environment.


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