Staffing Operations Specialist

hace 3 días


San Francisco, Heredia, Costa Rica Aligntech A tiempo completo
Job Description

At Aligntech, we are seeking a highly skilled and detail-oriented Staffing Operations Specialist to join our team. As a key member of our workforce management department, you will be responsible for compiling staffing level requirement forecasting and workplace scheduling in call-center environments.

The ideal candidate will have advanced knowledge and technical skills, with the ability to handle all types of cases. You will work on assignments requiring considerable judgment and initiative, understanding the implications of your work and making recommendations for solutions.

In this role, you will:

  • Provide real-time monitoring to operations units
  • Create reports of daily activity on demand
  • Work on planned and unplanned portfolio of WFM solutions
  • Provide real-time analysis of incoming volume
  • Evaluate headcount risks

You will also be responsible for determining methods and procedures on new assignments and may be an informal team leader. Your leadership and contribution skills will enable you to teach L1 and L2 Technical Support and share experiences with others.

To succeed in this role, you will require a Bachelor's Degree in Engineering or Business Administration and 1-2 years of related experience. Proficiency in English is essential, and basic Excel certification and Business Analyst certification are preferred.



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