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Technical Support Engineering Specialist
hace 2 semanas
Company Overview
Microsoft Corporation is a leading technology company that empowers individuals and organizations to achieve their full potential. Our mission is to enable every person and organization on the planet to achieve more.
Job Description
We are seeking a Technical Support Engineering expert to join our Microsoft Customer Experience and Success (CEnS) organization. The ideal candidate will be responsible for delivering exceptional customer support experiences with Microsoft products and services.
Key Responsibilities:
- Own, troubleshoot, and solve customer technical issues using collaboration, troubleshooting best practices, and transparency within and across teams.
- Create and maintain incident management requests to product group or engineering group.
- Contribute to case deflection initiatives, automation, and other digital self-help assets to improve customer and engineer experience.
- Provide ramp activities, knowledge sharing, technical coaching, and mentoring.
- Drive technical collaboration and engagement outside of CSS (Product Engineering teams, Services, Support, Regions).
Required Skills and Qualifications
- Databricks Subject Matter Expert.
- Fluent English language skills (reading, writing, and speaking).
- 3 years of experience in a customer-facing or customer support role with strong troubleshooting and problem-solving skills involving multiple technologies in a team environment.
