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Fiserv, Inc. is a leading financial services technology company, and we are seeking a Technical Support Specialist to join our team. As a systems engineer resource, you will provide technical support via phone and internet to internal and external customers.
You will troubleshoot customer problems of various complexities, using established procedures, and collaborate with other teams to resolve issues.
Your primary responsibilities will include:
- Participating in high-severity incident bridges
- Requesting situation manager assistance when needed
- Communicating customer status and concerns to internal personnel
Required qualifications include 3 or more years of experience in web tier, data tier, and infrastructure administration, as well as strong communication skills and the ability to work independently and as part of a team.
