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Field Support Specialist

hace 3 semanas

Alajuela, Alajuela, Costa Rica Buscojobs Costa Rica A tiempo completo

Company Overview:

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Buscojobs Costa Rica is a leading provider of innovative solutions for the retail industry. Our team is dedicated to delivering exceptional service and support to our customers.

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Job Summary:

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We are seeking a highly motivated and experienced Field Support Specialist to join our team. The successful candidate will be responsible for installing, troubleshooting, and maintaining point of sale (POS) terminals at merchant locations.

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Key Responsibilities:

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  • Install and configure POS terminals at merchant locations">
  • Troubleshoot technical issues with POS terminals and resolve problems in a timely manner">
  • Provide training and orientation to merchants on proper terminal usage">
  • Conduct regular maintenance checks on POS terminals to ensure they are functioning correctly">
  • Collect and analyze data on POS terminal performance and provide recommendations for improvement">
  • Collaborate with internal teams to resolve complex technical issues">
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Requirements:

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To be considered for this role, you must have:

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  • A degree in a related field (e.g., computer science, engineering)">
  • At least 1 year of experience in a technical support or field service role">
  • Excellent analytical, communication, and problem-solving skills">
  • Knowledge of POS systems and technical troubleshooting">
  • Ability to work independently and as part of a team">
  • Strong attention to detail and ability to meet deadlines">
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Benefits:

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We offer a competitive salary and benefits package, including:

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  • Medical, dental, and vision insurance">
  • 401(k) retirement plan">
  • Paid time off and holidays">
  • Ongoing training and professional development opportunities">
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About Us:

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Buscojobs Costa Rica is an equal opportunities employer. We welcome applications from diverse candidates who share our values and are passionate about delivering exceptional service.