Corporate Housing Operations Manager

hace 4 días


San José, San José, Costa Rica Dwellworks Costa Rica Ltd A tiempo completo
Job Summary

Dwellworks Costa Rica Ltd is seeking a skilled Corporate Housing Operations Manager to join our team in Costa Rica. This full-time position offers the opportunity to work from home and comes with an estimated salary of $65,000 per year.

About the Role

This role is responsible for managing corporate housing programs for clients and may involve direct contact with guests or clients. The successful candidate will specialize in one area (Reservations or Post-booking/Guest Services) and provide short-term cover for the other specialty as required.

Main Responsibilities
  • Reservations Stream:
    • Liaise with clients to process requests for housing and provide options
    • Sources viable housing options and confirms the final choice with the guest
    • Manage caseloads and fulfill requests for housing
  • Post-booking/Guest Services Stream:
    • Liaise with the Reservations team to ensure accurate reservation details
    • Manage paperwork and system entry, including move-in/move-out procedures
    • Coordinate pre-arrival calls and resolve any issues during the stay
    • Follow up on Intent to Vacate notices and resolve any move-out issues
What You'll Achieve
  • Ensure adherence to Service Level Agreements
  • Provide standard reporting and tracking information to clients
  • Build effective relationships with internal and external customers to ensure a best-in-class client/guest experience
  • Partner with Sales and Operations to recommend solutions and assure prompt resolution of service escalations
Requirements

To be successful in this role, you should have excellent communication and organizational skills, as well as the ability to work effectively in a team environment.

Benefits

We offer a competitive salary, opportunities for professional growth and development, and a dynamic work environment.



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