Customer Service Representative with Quality Monitoring Skills

hace 3 días


San José, San José, Costa Rica WNS Global Services A tiempo completo

Are you looking for a challenging role that combines customer service and quality monitoring? We have an exciting opportunity at WNS Global Services for a Customer Service Representative with Quality Monitoring Skills.

About the Job

We are seeking a highly motivated individual to join our team as a Customer Service Representative. The successful candidate will be responsible for providing exceptional customer service while ensuring high-quality products and services.

Key Responsibilities:
  • Deliver excellent customer service through various communication channels, including phone and email.
  • Monitor and evaluate the quality of production staff and provide constructive feedback for improvement.
  • Schedule regular calibration calls with clients' quality assurance teams to ensure alignment with industry standards.
  • Escalate any doubts or clarifications in a timely manner to ensure seamless customer experience.
Required Skills and Qualifications:
  • Minimum 1-2 years of experience in customer service.
  • Basic computer knowledge, including Citrix, ADUC, Windows OS, and printers.
  • Excellent verbal and written communication skills in English.
  • Able to hold a free-flow conversation in English.
  • Team player with strong problem-solving skills.
Estimated Salary:

$45,000 - $60,000 per year, depending on location and experience.

Why Choose WNS Global Services?

At WNS Global Services, we offer a dynamic work environment that encourages growth and development. Our team is passionate about delivering exceptional customer experiences, and we believe that our employees are the driving force behind our success.



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