Business Analyst for Digital Transformation

hace 1 semana


San José, San José, Costa Rica Hitachi Solutions A tiempo completo
Key Responsibilities
  1. Participate in and drive Dynamics CRM implementations through all project phases, including discovery, definition, build, test, and deployment.
  2. Identify client sales, marketing, and customer service requirements through discovery meetings.
  3. Lead the design process in key modules and work in partnership with the Development Team to create specifications for customizations and implement custom code or data migration requirements using SQL Server Reporting Services.
  4. Conduct end-user training and create knowledge transfer documentation.
  5. Develop and refine CRM implementation standards and tools.
  6. Presentation of tailored demonstrations of the technology solution.
  7. Perform in a manner consistent with the Hitachi Pillars of Strength.
Requirements and Qualifications
  • Strong CRM industry and product knowledge.
  • Familiarity with relational database concepts.
  • Excellent presentation, communication, leadership, and client development skills.
  • Excellent organizational and multi-tasking skills, attention to quality, self-motivation, and a strong desire to succeed.
  • Ability to travel domestically and internationally, up to 50% (expected to be less).
  • Microsoft CRM Application certification a plus.
  • Microsoft SharePoint and Business Intelligence experience a plus.


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