FSD Product Support Specialist

hace 1 día


San Francisco, Heredia, Costa Rica Experian A tiempo completo

Job Title: FSD Product Support Specialist

About the Role:

We are seeking a highly skilled Product Support Specialist to join our team at Experian. As a key member of our product management team, you will be responsible for supporting the development and implementation of our consumer credit data products.

Key Responsibilities:

  • Provide strong product and market support to Product, Marketing, Sales, and Operations teams to drive revenue growth in the North American market.
  • Support product enhancements and go-to-market plans to drive market input into the creation and ongoing development of product enhancements or new products and services.
  • Support the development and planning of product strategies, including go-to-market activities and product development roadmaps.
  • Support sales engagements by providing product demonstrations and participating in sales presentations when needed.
  • Provide support to Product team and drive product messaging and positioning.
  • Develop sales training and client-facing materials based on how Experian can solve client issues and market challenges.
  • Support Product team to manage and improve business operational procedures working with product managers and other internal stakeholders.
  • Manage and maintain external and internal facing marketing product documentation.
  • Ensure product libraries are current relative to product collateral.
  • Support Product team to research billing/invoice requests and revenue tracking on a monthly basis.

Requirements:

  • 5-7+ years of experience in product support, client services, or related field.
  • Solid understanding of the Financial Services industry (credit experience is preferred).
  • Must have strong communication skills and be able to interface with business, analytics, operations, systems, and marketing personnel.
  • High sense of urgency and ability to work well in and navigate a matrix environment.
  • Experience managing projects and multiple stakeholders.
  • Detail-oriented with strong problem-solving skills.
  • Resourceful and creative thinker.
  • Strong skills with PowerPoint, Excel, Word required; experience with Vizio and Salesforce a plus.

What We Offer:

We offer a competitive salary and benefits package, including medical, life, and dental insurance, Asociacion Solidarista, International Share Save Plan, Flex Work/Work from home, Paid time off, Annual Performance Bonus, Education Reimbursement, Family Bonding, Bereavement Leave, Referral Program, and more.



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