Product Support Specialist

hace 4 semanas


San Francisco, Heredia, Costa Rica Experian A tiempo completo

Job Title: Sales Product Support Specialist

Job Summary:

We are seeking an experienced product management and marketing professional to support product teams focused on consumer credit data, reporting, and processing. This role will provide product and market support to Product, Marketing, Sales, and Operations teams to increase revenue in the North American market.

Key Responsibilities:

  • Provide product and market support to Product, Marketing, Sales, and Operations teams.
  • Support product enhancements and go-to-market plans to guide market input into creation and ongoing development of product enhancements or new products and services.
  • Help plan product strategies, including go-to-market activities and product development roadmaps.
  • Support sales engagements by providing product demonstrations and participating in sales presentations when needed.
  • Consult on and design compliant solutions that meet clients' needs and work with implementation teams to ensure delivery.
  • Collaborate with Legal and Compliance to assess risk, develop controls, and present requests to executive partners for approval.
  • Support Product team to improve business operational procedures working with product managers and other company partners.
  • Support Product team to research billing/invoice requests and revenue tracking monthly.
  • Write user stories, lead grooming/scrum meetings with development team, analyze product deficiencies, work with design team on UX/UI, and manage User Acceptance Testing (UAT).

Qualifications:

  • 2+ years of experience in product management or product development in B2B or B2C products or companies.
  • 5+ years of customer service experience.
  • College degree.
  • Experience with the Financial services industry.

About Experian:

Experian is proud to be an Equal Opportunity and Affirmative Action employer. Innovation is a critical part of Experian's DNA and practices, and our diverse workforce drives our success. Everyone can succeed at Experian and bring their whole self to work, irrespective of their gender, ethnicity, religion, colour, sexuality, physical ability or age. If you have a disability or special need that requires accommodation, please let us know at the earliest opportunity.



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