Order Management Coordinator

hace 22 horas


San José, San José, Costa Rica Emerson A tiempo completo

Job Overview:

As a Sales Order Administrator I at Emerson, you will play a crucial role in ensuring seamless order management processes. This position requires exceptional organizational skills, attention to detail, and effective communication abilities.

About the Role:

We are seeking an experienced individual to join our team as a Sales Order Administrator I. The ideal candidate will have a strong background in customer service, sales, or a related field, with excellent analytical and problem-solving skills.

Main Responsibilities:

  • Verify customer specifications and ensure accurate information is entered into our systems.
  • Maintain updated customer information in Emerson's business systems and other databases.
  • Collect and save necessary documentation to ensure compliance with Emerson's record retention and documentation procedures.
  • Upload and book orders in Emerson's business systems: MMB and MSS.
  • Receive and review customer purchase orders, checking for accuracy and completeness.
  • Initiate proactive communication with customers to resolve purchase order issues or collect missing information.
  • Monitor the progress of sales orders and communicate with customers regarding order status.

Requirements:

  • Academic background in Business Administration, Industrial Engineering, or a related field.
  • English Proficiency (Written and Oral) level, minimum B2 (Upper Intermediate).
  • Schedule flexibility: Schedule may change between 6 a.m. and 9 a.m. according to business needs.
  • Ability to talk to customers and answer phone calls to handle cases or customer requests.

Preferred Qualifications:

  • English Proficiency (Written and Oral) level, minimum C1 (Advanced)
  • Customer Service or equivalent technical experience.
  • Past work experience associated with the process industry, preferred.
  • Analytical and responds to the question "How" to achieve objectives.

Estimated Salary: $60,000 - $80,000 per year

About Emerson:

Emerson is a leading global technology and industrial company that provides innovative solutions for the world's most critical industries. We are committed to delivering value to our customers through our people, products, and services.



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