Medical Device Investigator and Process Specialist

hace 11 horas


San José, San José, Costa Rica Genpact A tiempo completo
Job Overview

Genpact, a global professional services firm, invites applications for the role of Complaint Evaluator – Process Developer in our San Jose office. As a member of our team, you will play a crucial part in evaluating discovery reports for medical devices distributed by our clients, generating FUC codes, and determining whether investigations are required.

Responsibilities
  • Evaluate and analyze discovery reports to determine if investigations are needed
  • Generate Final Universal Codes (FUC) using the Risk Summary App
  • Carry out technical investigations on defective medical devices for tier 3 complaint records
  • Process execution when no discovery report is received from the distributor
  • Support employee training on complaint processes and regulatory requirements
Requirements
  • Bachelor's degree in Engineering or related field
  • Product/procedure knowledge across multiple product groups
  • Good MS Office skills, particularly in Excel
  • Well-organized with strong interface management skills
About Us

At Genpact, we strive to create lasting value for our clients through our deep business and industry knowledge, digital operations services, and expertise in data, technology, and AI. Our employees enjoy a multicultural work environment, attractive salary, benefits, and opportunities for growth and development.

We offer an estimated monthly base compensation range of $7,500 - $10,000 based on the job description and location.


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