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Key Team Lead
hace 1 semana
About Us: As a leading global financial institution, Citi aims to create economic value that is systemically responsible and in our clients' best interests. Our Enterprise Operations & Technology teams play a vital role in delivering exceptional services to our customers.
Role Overview: The Ops Sup Sr. Supervisor is an intermediate management position that oversees a team of employees, providing full leadership and direction to ensure seamless operations support services in alignment with Citi's infrastructure and processes.
Responsibilities:
- Lead and mentor a small Operation Support team through delegating daily tasks, recommending new work procedures, and providing feedback on performance.
- Analyze Operations information, make evaluative judgements to solve problems, and identify routine problems and operational issues within established procedures.
- Identify hiring needs to ensure adequate staffing and serve as a backup for manager as needed.
- Exercise independence of judgement and autonomy, acting as a subject matter expert (SME) to senior stakeholders and/or other team members.
Qualifications:
- 2-5 years of related business experience, including at least one-year supervisory experience.
- Proficient in Microsoft Office.
- Proactive leadership and motivational skills.
- Proven organization and time management skills.
- Demonstrated problem-solving and decision-making skills.
Education: Bachelor's degree/University degree or equivalent experience.
