Cloud Solutions Expert

hace 5 días


San Francisco, Heredia, Costa Rica Ibm A tiempo completo
About the Role

As a key member of our team, you will play a pivotal role in delivering exceptional support to our customers.

We are looking for a skilled and knowledgeable Support Engineer to join our ranks. In this critical position, you will be responsible for providing top-notch technical assistance to our clients, ensuring that their issues are resolved efficiently and effectively.

Key Responsibilities
  • Respond to customer cases and chats in a timely manner, demonstrating excellent communication and problem-solving skills.
  • Collaborate closely with Engineering and Operations teams to resolve complex escalated cases.
  • Educate customers on best practices and Instana's capabilities, empowering them to become self-sufficient.
  • Develop and maintain comprehensive knowledge base articles based on customer inquiries.
  • Nurture strong relationships with customers, fostering trust and loyalty.
Required Skills and Qualifications

To succeed in this challenging role, you will need:

  • At least 1+ years of experience with cloud infrastructures, Linux, and Windows.
  • Proven expertise with Kubernetes, Docker, and one or more programming languages (Java, PHP, Python, Ruby, Node.js).
  • Excellent written and verbal communication skills in English.
About IBM

Ibm is committed to creating a diverse environment and is proud to be an equal opportunity employer.

All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, pregnancy, disability, age, veteran status, or other characteristics.



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