Quality Assurance Expert

hace 1 día


San José, San José, Costa Rica Amzn Support Srvcs Costa Rica A tiempo completo
About Amzn Support Srvcs Costa Rica

We are a dynamic organization tasked with solving customer needs through disruptive technology and reinventing an industry.

Job Description

We are seeking a Quality Manager to execute the overall Transaction Quality strategy, enable operations teams, and improve coaching skills of team managers. The quality team will also support training by identifying needs.

Responsibilities
  • Direct, coordinate, and evaluate teams under management while understanding Amazon's core values and leadership principles.
  • Mentor others in developing leadership behaviors, hire, manage, and develop high-performing teams.
  • ID individual strengths of team members and actively foster career advancement within Amazon.
  • Understand business values and initiatives, translate them into everyday practices, shape team direction, and keep them focused and motivated.
  • Apply best practices to all strategic decisions, maximize resources for the greater good, and implement change or new processes as necessary.
  • Continually measure and evaluate work processes using Kaizen, Lean, DMAIC, and other improvement methods.
Requirements
  • A Master's Degree in Management is preferred.
  • 3+ years' experience in an operations/customer service environment.
  • Advanced working knowledge of MS Office (esp. Excel) suite of products.


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