ServiceNow System Administrator II
hace 2 semanas
About SmileDirectClub
At SmileDirectClub, we believe in the power of a smile to change lives. As a leading provider of clear aligners, we're dedicated to making high-quality, affordable orthodontic care accessible to everyone. Our commitment to innovation and customer satisfaction has earned us a reputation as a leader in the industry.
About the Role
We're seeking a highly skilled and experienced ServiceNow System Administrator II to join our Technical Operations team. As a key member of our IT team, you'll play a critical role in ensuring the smooth operation of our ServiceNow platform, which supports our business processes and enhances overall IT service delivery.
Responsibilities
- ServiceNow Administration: Perform day-to-day administration tasks, including user management, access control, and system maintenance.
- Configuration and Customization: Configure and customize ServiceNow modules to meet business requirements.
- Scripting and Development: Write and maintain scripts in JavaScript to enhance ServiceNow functionality.
- Incident and Problem Resolution: Investigate and resolve incidents and problems related to ServiceNow functionality.
- Documentation: Create and maintain documentation for configurations, customizations, and troubleshooting procedures.
- Collaboration: Work closely with business stakeholders to understand requirements and translate them into effective ServiceNow solutions.
- Automation and Orchestration: Design and implement automation solutions to streamline manual processes.
Requirements
- Bachelor's degree in Computer Science, Information Technology, or a related field.
- ServiceNow Certified System Administrator (CSA) certification.
- Proficiency in JavaScript, XML, HTML, and other relevant technologies.
- Basic understanding of IT Service Management (ITSM) processes.
Benefits of Joining SmileDirectClub
At SmileDirectClub, we offer a comprehensive benefits package, including medical and dental insurance, paid time off, 401(k) matching, and a Team Member Stock Purchase Program. We're also committed to employee growth and development, with opportunities for career advancement and professional growth.
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