ServiceNow System Administrator II

hace 2 semanas


Alajuela, Alajuela, Costa Rica SmileDirectClub A tiempo completo

About SmileDirectClub


At SmileDirectClub, we believe in the power of a smile to change lives. As a leading provider of clear aligners, we're dedicated to making high-quality, affordable orthodontic care accessible to everyone. Our commitment to innovation and customer satisfaction has earned us a reputation as a leader in the industry.


About the Role


We're seeking a highly skilled and experienced ServiceNow System Administrator II to join our Technical Operations team. As a key member of our IT team, you'll play a critical role in ensuring the smooth operation of our ServiceNow platform, which supports our business processes and enhances overall IT service delivery.


Responsibilities



  • ServiceNow Administration: Perform day-to-day administration tasks, including user management, access control, and system maintenance.
  • Configuration and Customization: Configure and customize ServiceNow modules to meet business requirements.
  • Scripting and Development: Write and maintain scripts in JavaScript to enhance ServiceNow functionality.
  • Incident and Problem Resolution: Investigate and resolve incidents and problems related to ServiceNow functionality.
  • Documentation: Create and maintain documentation for configurations, customizations, and troubleshooting procedures.
  • Collaboration: Work closely with business stakeholders to understand requirements and translate them into effective ServiceNow solutions.
  • Automation and Orchestration: Design and implement automation solutions to streamline manual processes.

Requirements



  • Bachelor's degree in Computer Science, Information Technology, or a related field.
  • ServiceNow Certified System Administrator (CSA) certification.
  • Proficiency in JavaScript, XML, HTML, and other relevant technologies.
  • Basic understanding of IT Service Management (ITSM) processes.

Benefits of Joining SmileDirectClub


At SmileDirectClub, we offer a comprehensive benefits package, including medical and dental insurance, paid time off, 401(k) matching, and a Team Member Stock Purchase Program. We're also committed to employee growth and development, with opportunities for career advancement and professional growth.



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