Technical Support Specialist
hace 1 semana
At Equifax, you have the opportunity to power your possible and achieve your true potential.
We are seeking a skilled Software Support Engineer to join our team. This role is responsible for monitoring the production environment, scheduled batch jobs, incident management, and analyzing, resolving or escalating to L2 support.
Key Responsibilities:
- Work in a 24/7 environment and participate in on-call rotation
- Analyze, troubleshoot, and resolve live production issues in a timely and efficient manner
- Perform daily proactive health checks of the environment and take preventative measures with assistance from L2 support
Requirements:
- 2+ years of experience working in a production support environment or Jr. development role
- Proficiency in Java and knowledge of DataDog, Grafana, and ServiceNow
- Excellent communication and problem-solving skills
Benefits:
- Comprehensive compensation package
- Healthcare benefits
- On-site doctor and paramedics service
- Lifelong learning platform with career tracks
Equifax is an Equal Opportunity Employer. We welcome applications from all qualified candidates regardless of their background, disability, or status as a protected veteran.
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