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Senior HR Operations Manager
hace 2 semanas
At Amzn Support Srvcs Costa Rica, we are redefining the way our customers interact with us. As a global team, we strive to be the most customer-centric company on earth.
Job DescriptionWe are seeking a strong Project Manager with HR Shared Services experience to join our global team. In this role, you will lead medium to high complexity projects, as well as strategic projects, focused on employee life-cycle services, working with a wide range of stakeholders and business leaders.
Main Responsibilities- Delivery of employee life-cycle services implementation project work stream(s), accountable for defining and launching new services to support employees in Americas locations.
- Through effective project management, support the development of frustration-free Associate processes by questioning and challenging at all times driving to the desired end state (a fully integrated and tiered HR Shared Services model) and ensuring the voice of the customer is reflected in everything that we do.
- Build and maintain successful partnerships with the Lifecycle team, HR stakeholders and key business sponsors across Americas and global Employee Services.
- Proven experience of relevant program/project management, preferably in HR.
- Self-starter, strong drive, bias for action and result-oriented.
- Highly organized, able to prioritize and work under pressure on a number of projects at the same time.
- Excellent stakeholder management and interpersonal skills with the ability to communicate at all levels within and outside the organization.
- Ability to manage and navigate high-level ambiguity.
- Enthusiastic team player with a strong drive to create a positive work environment.
Educated to degree level.
