Customer Service Representative for Order Management

hace 2 semanas


San José, San José, Costa Rica Infotree Global Solutions A tiempo completo

About the Job

We are looking for a Customer Service Representative to join our team at Infotree Global Solutions. As a key member of our customer-facing team, you will be responsible for responding to orders, customer inquiries, and resolving any issues that may arise.

Key Responsibilities

- Respond to customer calls and emails in a professional and timely manner
- Resolve customer complaints and concerns in a fair and efficient manner
- Provide customers with product information and answer any questions they may have about our services
- Upsell products and services to customers as appropriate
- Transfer customer calls to other team members as needed
- Identify and research customer issues using our computer system
- Follow up on customer inquiries that cannot be resolved immediately
- Complete call logs and reports as required
- Meet or exceed sales targets as set by management

Requirements

- Bachelor's degree from an accredited university
- Advanced English language skills
- Previous experience in customer service is preferred but not required
- Ability to work in a fast-paced environment and meet deadlines
- Excellent communication and problem-solving skills
- Ability to work independently and as part of a team

About the Salary

The estimated salary for this position is $12,000 per year based on national averages and industry standards. This salary is competitive with similar positions in the area and reflects the level of responsibility and expertise required for the job.

About Infotree Global Solutions

Infotree Global Solutions is a leading provider of innovative solutions to businesses around the world. We are committed to providing exceptional customer service and support to our clients, and we are seeking a talented and dedicated individual to join our team.



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