Regional HR Operations Manager

hace 7 días


San José, San José, Costa Rica Screenovate A tiempo completo

**Role Description**

As an Employee Care Manager at Screenovate, you will be responsible for overseeing a team of HR customer service professionals who deliver support to Intel employees across regions or globally.

This role demands leadership, influencing, and the ability to implement and drive results effectively. You will engage regularly with key stakeholders, including other HR Leaders, to provide direction using sound judgment.

The Employee Care manager will continually drive process improvements to increase the level of service, deflect volumes, and find more efficient ways of operating.

This role will also build or expand services that are of value to our employees.

Key responsibilities include:

  • Creating strategies, leading initiatives, and teams using business acumen, stakeholder engagement, influencing, and transition management to implement and attain results with a global mindset
  • Setting clear performance objectives for each employee, driving results to meet these individual goals, establishing a clear and robust development plan per employee, identifying training needs across the team, addressing performance issues in a timely manner, and creating an ongoing positive team culture of growth, learning, and inclusivity while achieving objectives of the team
  • Driving the team to deliver high-quality results
  • Ensuring all organizational KPIs are met, including flawless support without excursions, the root cause of any customer issues in the operation through regular analysis of KPIs to find sustainable solutions, and fostering innovative ideas across the team through creating a culture of testing and piloting new ideas

**Requirements:**

  • Bachelor's degree and 6+ years of experience, or Master's degree and 5+ years of experience, in Customer Service, Human Resources, Business setting, or related skills and experience
  • 4+ years of team leadership/people manager experience
  • 3+ years of experience working in global teams
  • Advanced English level
  • Must have permanent-unrestricted right to work in Costa Rica

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