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Regional Center Team Lead

hace 2 semanas

San José, San José, Costa Rica Amzn Support Srvcs Costa Rica A tiempo completo

Job Summary
We are seeking an experienced Human Resources Operations Manager to join our Regional Center team in Costa Rica. The ideal candidate will have a proven track record of success in managing HR operations, workflow, and escalation management processes. In this role, you will be responsible for managing a team of Regional Center Coordinators and Leads, ensuring that services are delivered to sites in a timely and defect-free manner.

Key Responsibilities
  • Manage HR process workflow for a team of RC Coordinators and RC Leads.
  • Ensure that services are delivered to sites in a timely and defect-free manner - monitor against service level agreements.
  • Analyze workflow data and translate findings into process improvements.
  • Coach and manage the performance of individuals.
  • Build and refresh training material for centralized HR processes.