Senior Leave of Absence and Accommodations Specialist
hace 2 días
Job summary
At Amazon, we believe that every day is still day one.
We are seeking a highly skilled Senior Leave of Absence and Accommodations Specialist to join our Disability and Leave Services (DLS) team. As a member of this team, you will be responsible for monitoring and triaging sources of escalations, including inboxes and tickets; creating and managing cases in system of record; coordinating with various stakeholders, including members of DLS, HR, and healthcare providers to assist with completing cases; and other tasks as assigned.
The ideal candidate will have a strong understanding of complex business processes and the ability to succinctly communicate complicated customer and process issues in business terms. Additionally, this role requires a strong leader who can manage multiple cases at once, work in multiple systems/programs in succession, and quickly shift from one task to the next.
- Gain and maintain a thorough understanding of the Leave of Absence and Accommodations teams, including policies, plans, processes, standard work, systems, training and education materials, and practices.
- Manage multiple systems for receiving and tracking information related to various cases.
- Manage a high volume of tasks and assignments, to meet various service level agreements (SLAs) depending on the type of escalation.
This is an exciting opportunity for someone looking to make a meaningful impact in a dynamic environment. If you have a passion for working with employees and are able to navigate complex situations with ease, we encourage you to apply.
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