Hotel Operations Specialist

hace 6 días


San José, San José, Costa Rica Amzn Support Srvcs Costa Rica A tiempo completo

Company Overview

At Amzn Support Srvcs Costa Rica, we believe that every day is still day one. We're committed to a diverse and inclusive workplace where employees can thrive.

Job Description

The Accommodation Consultant (AC) will work directly with employees and senior leadership in providing ADA accommodations. The AC will be the primary contact for the employee as they proceed through the accommodation process.

Essential Responsibilities

  • Provide end-to-end case management, including engaging the employee, vendors, work location, and other stakeholders.
  • Educate and train employees and HR on aspects of accommodation, return-to-work process, and case complexities.
  • Maintain current status with case load that will fluctuate during periods of high volume, such as peak times or new site launches.
  • Participate in other activities, projects, and growth initiatives within the Disability Leave Solutions program.

Required Skills and Qualifications

  • A general understanding of ADA, FMLA, statutory leaves, and disability policies and laws.
  • Ability to work with all levels of business, including strong analytical and critical thinking skills.
  • Excellent customer service and communication skills, both verbal and written.
  • Ability to thrive in a dynamic, growing environment with minimal direct supervision.
  • Strong time management and ownership of deliverables.
  • Ability to prioritize, manage, and complete work/projects with tight deadlines.


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