Case Management Services Specialist

hace 3 días


San José, San José, Costa Rica Amzn Support Srvcs Costa Rica A tiempo completo
About the Role

In this critical position, you will serve as a Case Management Services Specialist for Amzn Support Srvcs Costa Rica, providing expert support to employees navigating leave and disability events. Your expertise will ensure seamless compliance with company policies, federal and state regulations, and benefit plans.

Responsibilities Include:
  1. Provide holistic case management services to assigned employees, addressing their unique needs and challenges
  2. Review medical documentation to adjudicate leaves in accordance with company policies, federal and state laws, and benefit plans
  3. Collaborate with internal stakeholders, including HR, Safety, Legal, Payroll, Benefits, and third-party administrators to ensure consistent and effective support
  4. Maintain accurate records and update system documentation as necessary
Qualifications:
  • SPHR, PHR, or CPDM certifications, or equivalent
  • Experience providing guidance to employees or managers on leave of absence, disability plan, accommodation, human resources, benefits, or employee matters


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