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Customer Service Team Member
hace 2 semanas
We are seeking a highly skilled Customer Service Representative to join our team at Stt Group.
The successful candidate will be responsible for providing exceptional customer service through various communication channels, including phone, email, and chat.
Key Responsibilities:
- Manage large volumes of customer inquiries in a timely and efficient manner
- Respond to customer complaints and resolve issues in accordance with company policies and procedures
- Provide accurate and valid information to customers regarding products and services
- Gather feedback from customers to improve the overall customer experience
Requirements:
- Proven experience in customer-facing roles or call center environments
- Strong communication and interpersonal skills
- Ability to work in a fast-paced environment and handle multiple tasks simultaneously
- Familiarity with CRM systems and practices
