IT Infrastructure Support Specialist

hace 2 semanas


Alajuela, Alajuela, Costa Rica Solutekpty Tech A tiempo completo

Job Description:

Solutekpty Tech is seeking a skilled IT Infrastructure Support Specialist to join our team. As a key member of our support team, you will provide expert-level technical assistance to resolve complex hardware, software, and operating system issues.

Key Responsibilities:

  • Provide field support for IT infrastructure issues, including troubleshooting and resolving problems with hardware, software, and operating systems.
  • Collaborate with clients and management to understand their technical needs and develop effective solutions.
  • Lift and move computer equipment weighing up to 50Lbs as required.
  • Perform smart hand activities under instruction-based activities at sites.
  • Develop and maintain knowledge of enterprise LAN and WAN setups and concepts.
  • Conduct basic administration of Windows O/S and experience with Anti-spyware and Anti-virus software.
  • Troubleshoot issues with systems and networks using good deductive reasoning skills.

Requirements:

  • Three to four years' experience providing IT Infrastructure field support.
  • Bachelor's Degree in Electronics or related field (preferably Associate's Degree).
  • CompTIA A+ Certification.
  • Knowledge and experience of ticketing tools (ServiceNow / Remedy etc.).
  • Basic understanding and troubleshooting of Mobile Device Management system (Airwatch / Xenmobile / Mobile iron etc.), VDI, SCCM/ LANDesk/ Altris, Skype for Business, OneDrive.
  • Excellent written and oral communication skills with clients and management.
  • Able to work with deadlines and complete tasks on-time.

Benefits:

  • Competitive salary: ¢850,000.00 - ¢950,000.00 per month.
  • 12-month contract length.
  • Opportunity to work with a dynamic team and contribute to the growth of Solutekpty Tech.
  • Professional development opportunities.

What We Offer:

  • Full-time position.
  • Temporary position available for qualified candidates.
  • Contractor position available for experienced professionals.


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