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At Microsoft Corporation, we're on a mission to empower every person and organization on the planet to achieve more. Our culture is centered around embracing a growth mindset, inspiring excellence, and encouraging teams and leaders to bring their best each day.
We create life-changing innovations that impact billions of lives around the world. You can help us achieve our mission by joining our team as a Customer Service and Support Representative.
As part of our Customer Experience and Success (CEnS) organization, you'll be responsible for delivering exceptional customer support experiences with Microsoft products. You'll work directly with commercial customers, resolving complex technical issues, and collaborating with cross-functional teams to ensure customer satisfaction.
Your Responsibilities:
- Own, troubleshoot, and solve customer technical issues using collaboration, troubleshooting best practices, and transparency within and across teams.
- Identify cases that require escalation and create incident management requests to product groups or engineering groups.
- Contribute to case deflection initiatives, automation, and other digital self-help assets to improve customer and engineer experience.
- Provide ramp activities, knowledge sharing, technical coaching, and mentoring to team members.
At Microsoft, we value diversity, equity, and inclusion. We believe that everyone deserves an opportunity to succeed, regardless of their background or perspective. As a member of our team, you'll have access to a range of benefits, including comprehensive training programs, mentorship opportunities, and a collaborative work environment.
We're looking for individuals who share our passion for customer success and are committed to delivering exceptional support experiences. If you're ready to take your career to the next level, apply now
