Global Operations Specialist

hace 3 días


San José, San José, Costa Rica Amzn Support Srvcs Costa Rica A tiempo completo

Quality Assurance Lead Job Summary

We are looking for a highly motivated and experienced Quality Assurance Lead to join our team in Costa Rica. As a Quality Assurance Lead, you will be responsible for ensuring that our quality audit and live feedback process across programs is managed with the highest standard. You will work closely with our operations teams across sites and support functions to identify areas for improvement and implement process changes.

Main Responsibilities

  • Lead a team of quality team managers and set their vision and culture.
  • Define strategies for process improvement and lead cross-functional teams from design to implementation.
  • Plan and assign work, reward and review employees, and effectively resolve conflicts.
  • Collaborate with global quality teams on quality projects/initiatives, business continuity, and strategy.
  • Promote innovation culture by fostering a process improvement culture, generating ideas, and promoting experimentation and invention in the team.

Requirements

  • Bachelor's degree in any field.
  • Skilled in advanced MS Excel.
  • Strong analytical ability and problem-solving skills.
  • Excellent business and communication skills.
  • Ability to work with senior management around the world.

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