Operations Excellence Specialist

hace 3 días


San José, San José, Costa Rica Western Union A tiempo completo

**Senior Specialist, Settlement Operations Overview**

We strive to continuously enhance our operational performance, standards, and processes.

Welcome to a truly global environment where you can take on senior responsibilities with Western Union.

We're a FinTech leader using insights from customers and colleagues worldwide to improve financial services for families, small businesses, multinational corporations, and non-profit organizations.

We believe that when money moves, better things happen. Our team of over 8,000 people spans 200 countries and territories.

We prioritize customer satisfaction as the foundation of our operations.

As an Operations Excellence Specialist, you will be responsible for performing complex settlement operations tasks, ensuring daily and monthly operational key performance indicators (KPIs) are met.

You will provide high-quality and timely support to agents and business partners for complex requests.

You'll participate in projects related to settlement operations and identify areas for process improvements.

It's essential to ensure that controls comply with company rules and regulations.

You will communicate with stakeholders to resolve queries and escalate issues as necessary.

Adherence to Western Union internal policies and applicable regulatory requirements is mandatory.

This role requires at least 5 years of relevant experience in finance, preferably in accounting activities like account reconciliations, accounting operations, financial reporting, and analysis.

Experience supporting and testing projects is also necessary.

Intermediate to advanced Excel skills and strong written and verbal communication skills are required.

A high sense of urgency, proactivity, teamwork, and communication skills are essential.

Excellent analytical skills and the ability to identify and resolve problems are crucial.

Prior knowledge of Power BI is a plus.

We offer a dynamic work environment with opportunities for growth and development, competitive salary, and benefits package.



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