Resource Coordinator Specialist
hace 3 días
Splunk is a leading provider of unified security and observability platforms, dedicated to building a safer and more resilient digital world. Our company has earned numerous awards as a best place to work, thanks to our talented team members who bring their whole, authentic selves to the table.
Our Professional Services organization plays a critical role in supporting customer success, employee satisfaction, and business growth. We are seeking a skilled Project Resource Optimizer to join our team, responsible for planning and allocating resources to ensure timely project delivery and customer satisfaction.
As a key member of our cross-functional team, you will be expected to collaborate with project managers, coordinators, and other stakeholders to manage resource schedules, timelines, and utilization. Your strong organizational skills, effective communication abilities, and ability to balance competing priorities will be essential in achieving business goals and delivering high-quality results.
The ideal candidate will have 1+ years of experience in resource management, professional services, or operations roles, with a proven track record of providing exceptional service to internal stakeholders and achieving successful project outcomes. You will be required to engage with senior-level personnel, demonstrate expertise in progressive services organizations, and possess excellent time management, prioritization, and interpersonal skills.
In this exciting role, you will have the opportunity to work in a fast-paced environment, collaborating with a diverse group of individuals to drive business growth and customer satisfaction. If you are a self-motivated, detail-oriented individual with a passion for resource optimization, we encourage you to apply for this challenging and rewarding position.
Key Responsibilities:
- Daily monitoring of resource requests and fulfillment
- Partnering with project managers and coordinators to manage resources, schedules, and timelines
- Handling staffing escalations from start to finish
- Optimizing resource utilization through staffing decisions
- Providing daily updates to FinancialForce for revenue forecasting
- Requesting and managing Splunk Cloud access for resources
- Collaborating on operational initiatives to improve PS processes
Desired Skills and Experience:
- 1+ years of experience in resource management, professional services, or operations roles
- Experience providing services to internal stakeholders to achieve project success
- Ability to engage at senior levels and demonstrate expertise in services organizations
- Excellent time management, organizational, and prioritization skills
- Detail-oriented with ability to balance multiple priorities
- Strong interpersonal skills and ability to work effectively with diverse groups
Estimated Salary: $65,000 - $80,000 per year, depending on location and experience.
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