Senior Credit Account Specialist

hace 3 días


San Francisco, Heredia, Costa Rica Experian A tiempo completo

Job Summary

We are seeking a Senior Credit Account Specialist to join our team in Costa Rica. As a key member of our sales and business development department, you will be responsible for managing customer accounts, driving customer satisfaction, and contributing to the growth of our business.

About Experian

Experian is a global technology company that helps economies and communities flourish through data and analytics. We're passionate about unlocking the power of data to transform lives and create opportunities for consumers, businesses, and society.

The Role

Your primary responsibilities will include:

  • Managing a defined territory of customer accounts, creating and updating customer profiles, processing orders, and maintaining accurate records of customer interactions and transactions.
  • Working closely with partner Account Executives and Account Managers to drive customer satisfaction through prompt resolution of customer requests.
  • Assisting with billing and invoicing processes, ensuring accuracy and timely delivery of invoices to customers.
  • Analyzing sales data and trends to identify opportunities for growth and areas for improvement in sales strategies and customer relationship management.
  • Utilizing CRM software to manage customer accounts, track sales activities, and maintain a database of customer information.

Requirements

To succeed in this role, you'll need:

  • Strong verbal and written communication skills to effectively interact with clients, colleagues, and other stakeholders.
  • Exceptional customer service skills, including patience, empathy, and responsiveness to customer inquiries and concerns.
  • Effective organizational skills to manage accounts and coordinate sales activities, prioritizing tasks and meeting deadlines.
  • Meticulous attention to detail to ensure accuracy in tasks such as processing orders, managing contracts, and updating customer information.
  • Basic analytical skills to interpret sales reports, identify patterns or anomalies, and make informed recommendations for improving sales performance.
  • Collaborative skills to work closely with sales teams and other departments, sharing information and achieving common goals.
  • Adaptability to quickly adjust to changes and respond to unexpected challenges or opportunities in the sales environment.

What We Offer

In return for your hard work and dedication, we offer a competitive salary range of $45,000 - $65,000 per year, depending on experience, plus a comprehensive benefits package, including medical, life, and dental insurance, international share save plan, flexible work arrangements, paid time off, annual performance bonus, education reimbursement, family bonding leave, bereavement leave, referral program, and more.

About Our Culture

We truly celebrate individuality and diversity at Experian. Our culture is built around people-first principles, focusing on DEI, work-life balance, development, authenticity, engagement, collaboration, wellness, reward and recognition, volunteering, and more. We've been recognized as a Great Place to Work in 24 countries, Fortune's Best Companies to Work For, and Glassdoor's Best Places to Work (4.4 Stars globally).



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