Workforce Management Analyst

hace 7 días


San Francisco, Heredia, Costa Rica Aligntech A tiempo completo
About the Role

We are seeking a highly skilled Workforce Management Analyst to join our team at Aligntech. As a key member of our workforce management department, you will be responsible for compiling staffing level requirement forecasting and workplace scheduling in call-center environments.

The ideal candidate will have strong analytical and problem-solving skills, with the ability to handle complex data and make informed decisions. You will work on assignments requiring considerable judgment and initiative, understanding the implications of your work and making recommendations for solutions.

In this role, you will:

  • Develop and maintain schedules to ensure optimal resource allocation
  • Analyze data to identify trends and opportunities for improvement
  • Collaborate with cross-functional teams to implement process changes
  • Communicate effectively with stakeholders to ensure alignment and understanding

You will also be responsible for leading projects and initiatives, identifying areas for improvement, and implementing process changes. To succeed in this role, you will require a Bachelor's Degree in Engineering or Business Administration and 1-2 years of related experience. Proficiency in English is essential, and basic Excel certification and Business Analyst certification are preferred.



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