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Workforce Management Specialist/Duty Monitor
hace 1 semana
The WFM Real Time Analyst/Duty Monitor will be responsible for monitoring inbound call traffic and ensuring efficient distribution based on staff availability.
This role requires effective English communication skills, B2+/C1 (written/verbal), and 2+ years of experience in a workforce role in a corporate environment.
You will also need 2+ years of experience with WFM tools, such as IEX Total-View - eWFM Aspect, Genesis, Calabrio.
