Workforce & Capacity Manager, Inbound Ops

We are looking for a talented Workforce & Capacity Manager to join our Amzn Support Srvcs Costa Rica team. As a Workforce & Capacity Manager, you will be responsible for owning and leading the overall forecast and staff capacity planning process.The ideal candidate will have 5+ years of experience in capacity/workforce management roles in large-scale...

We are seeking a highly skilled Workforce & Capacity Manager to join our Amzn Support Srvcs Costa Rica team. As a key member of our Inbound Ops team, you will be responsible for ensuring a quick and proper communication built around every charge back dispute we manage.The successful candidate will have a strong background in capacity/workforce management,...

Job DescriptionJob description   About The RoleWe looking for an innovative and experienced Manager of Workforce Management (WFM).Reporting to the Sr Director of WFM, this is an important leadership role responsible for leading the strategic planning, implementation, and execution of all workforce management functions for a 350-person support operation...

Amzn Support Srvcs Costa Rica is a technology-driven company that requires strong English proficiency to excel in our workforce management roles. As a Workforce & Capacity Manager, you will be responsible for optimizing the staffing requirements for our site's needs.The ideal candidate will have 5+ years of experience in capacity/workforce management roles...

About the RoleWe are seeking a visionary Workforce Manager to lead our strategic planning, implementation, and execution of workforce management functions. This critical leadership role is responsible for overseeing all workforce management activities for a 350-person support operation with in-house teams across three geographies. The ideal candidate will...

Company Description- _Bosch Service Solutions is a leading global supplier of Business Process Outsourcing for complex business processes and services.Using the latest technology and the Internet of Things, the Bosch division develops integrated and innovative service solutions in the areas of Mobility, Monitoring, and Customer Experience.Around 9,000...

Job OverviewBosch Service Solutions is a leading global supplier of Business Process Outsourcing for complex business processes and services.Key ResponsibilitiesThe Workforce Analyst's primary responsibility is to ensure daily service levels in all Operational Units by working closely with local leadership. Ensure the most effective use of its workforce...

Job OverviewBosch Service Solutions is a leading global supplier of Business Process Outsourcing for complex business processes and services.We utilize the latest technology and the Internet of Things to develop integrated and innovative service solutions in the areas of Mobility, Monitoring, and Customer Experience.Around 9,000 associates at 27 locations...

About ExperianWe are a unique organization that celebrates individuality. Our culture and people are important differentiators, and we prioritize what matters: diversity, equity, and inclusion, work-life balance, development, authenticity, collaboration, wellness, reward & recognition, volunteering... and more.Job OverviewThe Workforce Manager will be part...

Amazon is a multi-national technology company and being proficient in English is a required qualification.CVs must be submitted in English a our recruitment team works in several jurisdictions.- 5+ years of experience as Front-line Manager/Lead in corporate environments of at least 15 individuals (and/or) 2+ years of experience as Group Manager leading and...

**Job Summary:**The Ops Sup Sr. Manager is a senior management level position responsible for overseeing the operations support services team in alignment with Citi's infrastructure and processes.**Key Responsibilities:**Manage professional teams through delegation of tasks and responsibilities.Conduct performance evaluations, compensations, hiring,...

**Role Overview**The Real-Time Analyst plays a critical role in ensuring accurate accounts and regulations between production resources and workloads. This position requires strong analytical skills, with emphasis on forecasting, and result-oriented approach.Key Responsibilities:Meet established service level goalsEfficiently manage daily dataAnalyze...

Job Overview">We are looking for a highly skilled WFM Specialist to join our team at Softtek. In this role, you will be responsible for scheduling and performance optimization of our workforce.">About You">To be successful in this role, you should have a minimum of 1 year of experience in WFM, preferably in contact centers with at least 12 employees. You...

**About the Role:**We are looking for a highly motivated and detail-oriented individual to join our team as an Ops Accounting Analyst 1 (C09). In this role, you will have the opportunity to work with a variety of financial systems and tools to support the delivery of high-quality financial services.**Key Tasks:**- Manage customer inquiries and escalate...

About UsUber is a technology company that's changing the way people move around cities. We're committed to making transportation safe, efficient, and affordable. Our LatAm Strategic Initiatives team is driving innovation and growth in the region by identifying, building, and incubating new business bets.Job DescriptionYou'll lead and own the end-to-end...

Citi is seeking an experienced Hr Ops Business Analyst to join our team. The successful candidate will provide day-to-day operations support in alignment with Citi's operations support infrastructure and processes.The ideal candidate will have a strong background in customer service, advanced English level, and proficiency in Microsoft Office. They will also...

Job Description:The SCO Customer Care Lead is a senior managerial role responsible for ensuring all customer service related functions within SCO's Global Operations are consistent across all locations. This involves driving global standard procedures for the end-to-end processes centered on providing best-in-class customer service to internal Citi users and...

The FRSS Pit Crew is the talent development and capacity management program, which enables organizational agility through end-to-end process management, while building the fungible talent pipeline that accelerates CSS digital transformationThe Pit Crew manager partners with Regional Process Leads and functional managers to drive optimal capacity allocation...

The Ops Support Manager plays a pivotal role in ensuring the seamless delivery of operations support services. As an intermediate management level position, this individual is responsible for providing full leadership and direction to a team of employees.This involves delegating tasks and responsibilities, conducting performance evaluations, and contributing...

**Basic qualifications**:- 2-3 years of management experience, 15+ direct reports is preferred.- Experience on Advertising or similar fields.- Excellent analytical, problem solving and logical reasoning skills.- Excellent people skills.- Extremely detail oriented.- Excellent time management and prioritization skills.- Strong troubleshooting and...