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Workforce Efficiency Specialist

hace 1 semana

San Francisco, Heredia, Costa Rica Ibm A tiempo completo

About Us

At IBM, we're more than just a company – we're a team of innovators, thinkers, and problem-solvers working together to make a positive impact on the world. Our mission is to use technology and our expertise to help our clients succeed and improve their businesses.

We're committed to creating a diverse and inclusive environment where everyone has the opportunity to grow and thrive. If you're passionate about technology, data, and people, we want to hear from you

Your Role and Responsibilities

As a Workforce Management Professional, you'll play a critical role in ensuring the efficient management of our workforce. Your responsibilities will include:

  • Minimizing bench and monitoring staff availability
  • Facilitating bench management calls with consultants and service area leaders
  • Validating assigned new hires are fully registered in a timely manner
  • Creating and maintaining demand data quality as demand moves thru fulfillment process
  • Working closely with consultants to understand their skill sets and career goals
  • Minimizing hours leakage, parked hours to billable and chargeable hours
  • Managing data quality including hours plan, available date, JR/S
  • Ensuring timely and accurate available dates, roll-off and assignment data

Required Technical and Professional Expertise

To be successful in this role, you'll need:

  • A strong attention to detail and follow through skills
  • Advanced Excel functional knowledge
  • Experience maintaining and organizing data, using Pivot Tables, V Look Ups and Macros
  • Strong communication skills (both written and verbal; ability to communicate at Executive level; ability to lead meetings with broad audience from all levels)
  • Negotiation skills and stakeholder management; strong relationship management skills
  • Able to multi-task and handle multiple priorities
  • Ability to review and vet resumes for basic requirements; strong understanding of written English language