**Technical Support Specialist**
hace 2 semanas
**Job Overview**
Technical Customer Support Engineer role is designed for individuals who can provide technical assistance and resolve complex customer issues. The ideal candidate will have expertise in software and hardware configurations, troubleshooting, and debugging.
**Key Responsibilities:**
- Investigate and resolve customer problems by analyzing software and hardware configurations, conducting tests, and debugging issues.
- Take ownership of customer-reported incidents, follow established procedures, and escalate cases to the appropriate teams when necessary.
- Create detailed and accurate technical documentation, including troubleshooting guides, knowledge base articles, and FAQs.
- Collaborate with cross-functional teams to identify and resolve customer issues and improve product functionality.
- Stay up-to-date with the company's Helix products suite and services to provide accurate and timely support.
**Requirements:**
- At least 5 years' experience in technical customer support, Unix scripting, DB, and networking.
- Familiarity with cloud platforms, including AWS, Azure, and Oracle Cloud.
- Optional: experience with Python, Ansible, Grafana, Telegraph, Prometheus, Git Hub, Jenkins, Docker, Jira, and containerization architectures.
**Why Amdocs?**
Amdocs is a global market leader in its field, offering a dynamic and inclusive work environment. As a Technical Customer Support Engineer, you will have the opportunity to work on cutting-edge products, develop your skills, and collaborate with a talented team.
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