Total Quality Leadership Specialist

hace 7 días


San José, San José, Costa Rica Marriott Worldwide A tiempo completo

Quality Tools and Techniques

This role ensures that management practices at all levels are aligned with quality tools by providing training in quality sciences. It involves using data collection methods to compile, display, track, and analyze defect trends, demonstrating and communicating key drivers of guest satisfaction for the brand's target customer, and analyzing issues and identifying trends.

The Total Quality Management leader stays visible and interfaces with customers regularly to obtain feedback on the quality of product and service levels and overall satisfaction. The position also models service behaviors that meet or exceed guest expectations and Marriott International's commitment to non-discrimination.



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