Senior Operations Coordinator

hace 4 semanas


Santa Ana, Costa Rica Western Union A tiempo completo

Senior Coordinator, Operations

Western Union is seeking a highly skilled Senior Coordinator, Operations to join our team in Santa Ana, Costa Rica. As a key member of our operations team, you will play a critical role in supporting our training system and providing exceptional customer service to internal and external customers.

Key Responsibilities:

  • Support the development and maintenance of our training system, ensuring seamless interactions with internal and external customers.
  • Provide regular email support, training system interactions, and general problem-solving and troubleshooting.
  • Maintain the Learning Management System (LMS) and its content, ensuring accuracy and relevance.

Requirements:

  • Proficiency in English, with excellent communication and problem-solving skills.
  • Experience in reporting in Excel and other database-driven systems.
  • At least 6 months of experience in the training and learning field.
  • Ability to work in a fast-paced environment with a high-energy team, supporting customers' questions and needs.
  • Strong organizational and planning skills, with a focus on stakeholder management.
  • Quick thinking and decisiveness in evaluating situations.
  • Adaptability and flexibility in a dynamic environment.
  • A history of working in a fast-paced environment, with a focus on problem-solving and communication.

Benefits:

  • Access to short-term incentives, multiple health insurance options, accident and life insurance, and best-in-class development platforms.
  • Location-specific benefits, including Asociación Solidarista, paid time off, in-house company doctor services, continuing education, transportation services, parking spaces, hybrid model work, flexible working schedules, referral program awards, employee resource groups, and committees to volunteer with.

Western Union values in-person collaboration, learning, and ideation, and we believe this creates value through common ways of working and supports the execution of enterprise objectives. By connecting face-to-face, we are better able to learn from our peers, problem-solve together, and innovate.

Our Hybrid Work Model categorizes each role into one of three categories. Western Union has determined the category of this role to be Hybrid, which enables employees to divide their time between working from home and working from an office location, with a minimum expectation of three days per week in the office.



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